FAQS
Thank you for your recent order! We want to ensure you're informed about the process and any potential questions you may have. Here's what you need to know:
Processing and Production Time: Please allow 3 to 5 business days for us to process and prepare your order for shipment.
Shipping Time:
- For orders within the United States, we ship via USPS, with an average transit time of 8 to 14 business days.
- International orders are shipped from various fulfillment centers and typically take 8 to 15 business days for delivery.
Shipping Delays: While we strive to meet these timelines, unforeseen circumstances like pandemics, natural disasters, or holidays may cause delays beyond our control. We appreciate your understanding in such situations.
Tracking Information: Rest assured, tracking information will be provided for every order once it's shipped. You can easily track your package on our website.
Order Cancellation: You can cancel your order within 24 hours of placement for a $9.99 service charge. After this period, cancellations cannot be accommodated. Simply email us at urbancartpro@gmail.com with the subject line "CANCEL MY ORDER" to initiate the process.
Incorrect Address: If you've entered an incorrect address, notify us immediately. We can rectify this within 24 hours of order placement. Once the order is shipped, address changes cannot be made.
Delivery Attempts: Carriers typically attempt delivery twice before returning the package to us.
Damaged Items: In the rare event of a damaged item, please contact us with your order number and a photo of the damaged product. We'll promptly send a replacement at no extra cost.
Still Have Questions? If you have any unanswered questions, please don't hesitate to reach out. We're here to help and aim to respond to all inquiries within 24 hours.
Thank you for choosing us for your shopping needs!